16 Oct greatcall reviews
GreatCall's emergency response time was twice as fast as the next fastest medical alert service. Offers and availability may vary by location and are subject to change. How Smart Home Tech Can Help Older Adults, Virtual doctor visits and fall detection available, Must live in an area with Verizon service. What a pain!! So - now I have no phone, no emergency service, and no way to replace the phone.
If I could give it a 0 I would. The first problem: he has a pacemaker so we couldn't use the location part of it or the fall alert which both work by the magnet that holds the lanyard together although we paid for the service for two months. Another time I e-mailed a question about use in Canada & did not get any reply. I purchased the button for my 84 year old Mother. I was on a rural highway which runs through the national forest. This may mean you could lose service if you travel or live in a rural area. To get the fall detection feature activated, you have to upgrade to the Ultimate package, which might be worth it. My Dad is now in a nursing home with no memory of his pin, and they won't even let us out of the contract without his authorization! Reception and audio quality are good and clear, even the time I was in the middle of the national forest. However, with most services, the mobile system is the most expensive package, starting around $45 per month. My family member loves the new phone and is getting the hang of switching from the Apple iPad to The Android Jitterbug Smartphone2!This phone will give you peace of mind, as there is emergency Star5* help, if ever needed by your loved one. The #1 problem is the magnetic clasp on the necklace. Read GreatCall reviews below to hear what customers have to say. They have no accountability and make mistake after mistake. It's not difficult, and please correct me if I'm wrong but I believe 911 operators have better things to do than answer spurious calls. Never offers to send us another one to replace it even though it was under warranty.
This service is designed to aid with any problem, whether it’s medical assistance or just if your loved one is lost in an unfamiliar part of town. Great Call replaced my device twice as a result of their weak link necklace only because I pay extra for the insurance. The rep asked where I was. As others have stated...I wish I could leave a 0-star review. Hello Laura, we are sorry to hear of your experience and appreciate your feedback. GreatCall has four products. Katie McEntire has tested home security systems in her own apartment, installed GPS trackers in her own car, and watched her cat, Toki, nap all day through a live nanny cam feed. Inside the home, the lack of options for additional buttons inside the home may mean that this system isn’t suitable for less mobile people, and you may be better off looking at a system that provides indoor and outdoor cover, such as Bay Alarm Medical or Medical Guardian. Either it is insufficient or the call center reps do not know how to use it. These start at $17.48 a month for 250 minutes of calls, no text messages and just 100MB of data. A supervisor called and the three of us then spent 45 minutes trying to reset the device but it was in some loop and repeatedly said ‘setting up’ please wait.
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